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Privacy Policy

Last updated September 9, 2026 Applies to the app and cricscore.app
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Effective date: September 9, 2026

Welcome to CricScore (“we”, “our”, or “us”). We provide mobile applications and web services available at cricscore.app (collectively, the “Service”) designed to help cricketers, teams, scorers, and tournament organizers track matches, manage tournaments, calculate statistics, and share live cricket scores.

This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you access or use our mobile applications on Android, iOS, or any related web services. It also explains your privacy rights and how you can manage your data.

By accessing or using CricScore, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not access or use the Service.

1. Information We Collect

We collect information in three ways: information you provide directly, information collected automatically when you use the app, and information from third parties.

1.1 Information You Provide Directly

  • Account Registration: When you create an account, we collect your email address, username, password, and optional full name. If you register using Google Sign-In, we receive your name, verified email address, and Google profile image URL from Google.
  • Player Profile Details: You can choose to provide additional profile details, including your playing role (batsman, bowler, all-rounder, or wicket keeper), batting style, bowling style, jersey number, player biography, city, and links to your social profiles (such as X or Instagram).
  • Uploaded Images: You can upload a profile avatar, squad logo, or tournament banner. These images are stored on our content storage infrastructure.
  • Cricket and Match Data: When you create squads, schedule fixtures, enter playing elevens, score live matches, log ball-by-ball actions (runs, extras, wickets, shot coordinates), or manage tournament auctions, we collect and store this information as part of the public cricket record.
  • Support and Feedback: When you send us feedback or report a bug through the app, we collect your comments, the category of feedback, and your account identifier.
  • Reports and Moderation: If you report another user, squad, or tournament for harassment, spam, inappropriate content, or a fake account, we collect your report details and any supporting notes you provide.

1.2 Information Collected Automatically

  • Location Data: When you search for cricket grounds or assign a venue to a match or fixture, we request your permission to access your device approximate or precise location (using GPS, Wi-Fi, or cellular network signals). We use this data only while you actively use the ground search and venue selection features. We do not track your location in the background or monitor your movements.
  • Push Notification Tokens: If you enable push notifications, we collect a unique push token assigned to your device by mobile push notification delivery services so we can deliver match updates, tournament notices, and squad invitations. You can disable notifications at any time in your device settings or through the in-app notification preferences screen.
  • Usage Telemetry and Analytics: We collect app telemetry to understand how users interact with the app, identify crashes, and improve navigation. This includes screen views, button clicks, app load times, device model, operating system version, and general error reports.
  • Analytics Privacy Control: You can turn analytics off at any time. Go to Settings, scroll to Preferences, and toggle off “Share usage data”. When this toggle is turned off, the app stops sending usage telemetry. Our analytics events never collect your password, email address, player names you create, or text you type.

1.3 Information from Third Parties

  • Google Identity Services: If you link or log in with a Google account, Google shares your public profile details (name, email, profile picture) based on your Google account settings.
  • Google Places and Maps API: When you look up a cricket ground or address, search queries and coordinate lookups interact with Google Maps and Places services to return venue addresses and geographic coordinates.

2. How We Use Your Information

We use the information we collect for the following purposes:

  1. Provide and Maintain the Service: Authenticate your account, verify your email with one-time passcodes, maintain your player profile, manage team rosters, track live scores, compute tournament standings, and run auctions.
  2. Display Public Cricket Records: Display match scorecards, player career statistics, tournament brackets, and live scorecards to teammates, opponents, and public spectators.
  3. Generate Share Cards and Previews: When you share a tournament or match link on social networks or messaging apps, we use match and tournament data to generate summary preview cards (such as Open Graph meta tags and score banners).
  4. Deliver Notifications: Send transaction emails (such as email verification codes) and push notifications for match start times, live score alerts, and squad invitations.
  5. Enforce Safety and Community Standards: Scan submitted squad names, tournament titles, and player biographies with automated profanity filters to block offensive language. Review user reports, investigate harassment or fake accounts, and enforce our Terms and Conditions.
  6. Customer Support: Respond to your inquiries, investigate errors, and resolve technical issues.
  7. Improve the App: Measure feature adoption and app stability when usage sharing is enabled, allowing us to fix crashes and refine user flows.

We do not sell your personal data. We do not rent your information to third-party data brokers or advertisers.

3. How We Share Your Information

We share your information only in the specific situations described below:

3.1 Public Cricket Community

Cricket is a social and public sport. By using CricScore to record matches and organize tournaments, certain information is visible to other users and the public:

  • Your public profile: username, player name, avatar, player role, playing styles, jersey number, bio, and career statistics.
  • Match records: ball-by-ball actions, runs scored, wickets taken, catches, bowling figures, and player awards.
  • Squad and tournament data: team rosters, fixtures, schedule dates, venue locations, and tournament standings.

Your email address and password hash are always kept strictly private and are never displayed publicly.

3.2 Service Providers

We share data with trusted third-party vendors and service providers who assist us in operating, hosting, and securing our platform. These providers process information strictly on our behalf and under confidentiality agreements:

  • Cloud Hosting and Storage Providers: Infrastructure services that host our application servers, databases, and secure cloud storage for profile avatars, team logos, and tournament banners.
  • Content Delivery Networks: Providers that distribute web assets and maintain reliable connections for our web and mobile applications.
  • Authentication and Mapping Services: Identity and mapping providers that power optional Google Sign-In and ground location search. When you choose to use these features, Google processes your data in accordance with Google’s Privacy Policy.
  • Push Notification Delivery: Services that deliver match alerts, fixture announcements, and squad invitations to your device.
  • Transactional Email Delivery: Services that deliver account confirmation emails, security notifications, and one-time verification passcodes.
  • Product Analytics and Diagnostics: Services that collect anonymized app performance and error metrics. You can opt out of analytics sharing at any time in your app settings.

3.3 Legal Requirements and Safety

We may disclose your information if required to do so by law, court order, or governmental authority, or if we believe disclosure is necessary to:

  • Comply with legal obligations or valid legal processes.
  • Protect the rights, property, or physical safety of CricScore, our users, or the public.
  • Prevent fraud, abusive behavior, or security vulnerabilities.

3.4 Business Transfers

If CricScore undergoes a merger, acquisition, restructuring, or asset sale, your personal information may be transferred as part of that transaction. We will provide notice before your personal data becomes subject to a different privacy policy.

4. Data Retention and Account Deletion

4.1 Data Retention

We retain your personal information for as long as your account remains active or as needed to provide you with the Service. We retain non-personal cricket match data indefinitely to preserve historical records, tournament results, and league tables.

4.2 How to Delete Your Account

You have complete control over your account. You can delete your account at any time directly inside the mobile app:

  1. Open the CricScore app.
  2. Go to the Profile tab and tap Settings.
  3. Scroll to the bottom to the Danger zone section.
  4. Tap Delete account and confirm your choice.

4.3 What Happens When You Delete Your Account

When you confirm account deletion:

  • Your account credentials, email address, password hash, username, bio, social links, and push notification tokens are permanently deleted from our database.
  • Your avatar image is permanently removed from our cloud file storage.
  • Your squad memberships and administrative roles are removed.
  • Historical match scorecards that you participated in will remain intact to preserve the statistics of other players and teams, but your name on those past scorecards will be disconnected from your personal profile.

If you encounter any difficulty deleting your account, you can email us at support@cricscore.app to request account deletion. We process email deletion requests within 30 days. You can also review our account deletion instructions.

5. Your Privacy Rights and Choices

Depending on where you live, you have specific rights regarding your personal information:

  • Access and Correction: You can review and update your profile details (name, playing style, bio, jersey number, avatar) at any time through the Edit Profile screen in the app.
  • Opt Out of Usage Analytics: You can opt out of analytics tracking at any time by navigating to Settings and turning off the “Share usage data” switch.
  • Location Controls: You can grant or revoke location permissions at any time through your mobile device system settings (Settings > CricScore > Location).
  • Notification Controls: You can adjust your notification preferences within the app or disable all push notifications in your device settings.
  • Data Erasure (Right to be Forgotten): You can delete your account and associated personal data using the in-app Delete Account feature or by visiting our Account Deletion page.
  • Data Portability: You may request an export of your personal account data by emailing support@cricscore.app.

Regional Disclosures

  • EEA and UK Users (GDPR and UK GDPR): Our legal basis for collecting and processing personal information includes performance of our contract (providing the Service), our legitimate interests (securing the app, preventing abuse, improving performance), and your consent (location access, optional analytics). You have the right to lodge a complaint with your local data protection supervisory authority.
  • California Users (CCPA and CPRA): We do not sell personal information or share personal information for cross-context behavioral advertising. You have the right to request disclosure of categories of personal information collected, request deletion, and not be discriminated against for exercising your privacy rights.
  • Indian Users (Digital Personal Data Protection Act, 2023): We process your personal data for lawful purposes with your consent or for legitimate uses related to your use of the CricScore application. You may access, correct, or withdraw consent for data processing by deleting your account or contacting our grievance officer.

6. Children’s Privacy

CricScore is not directed to children under the age of 13 (or under 16 in certain jurisdictions, including the EEA). We do not knowingly collect personal information from children under 13.

If we learn that a child under 13 has provided us with personal information without verified parental consent, we will take steps to delete that account and remove the data from our servers. If you believe a child under 13 has registered with us, please contact us at support@cricscore.app.

7. Security of Your Information

We implement administrative, technical, and physical security measures to protect your personal data from unauthorized access, loss, misuse, alteration, or disclosure. These measures include:

  • Transport Layer Security (TLS/HTTPS) encryption for all network communications between the mobile app, website, and backend API.
  • Cryptographic password hashing using industry standard algorithms (such as bcrypt or argon2). Passwords are never stored in plain text.
  • Restrictive database queries ensuring sensitive fields (such as passwords and internal Google identifiers) are excluded from API responses.
  • Access controls limiting production database and server access to authorized engineering personnel only.

While we work to safeguard your data, no internet transmission or electronic storage method is 100 percent secure. We cannot guarantee absolute security.

8. International Data Transfers

Our servers, databases, and third-party service providers are located in various countries, including the United States, India, and the European Union. If you access CricScore from outside these jurisdictions, your information will be transferred to, stored, and processed in locations where our infrastructure resides. We ensure appropriate contractual safeguards are in place with our hosting and infrastructure providers.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or platform features.

When we make changes, we will update the “Last updated” date at the top of this document. For significant changes, we will provide notice within the mobile application or send an email notification prior to the change taking effect. We encourage you to review this Privacy Policy periodically.

10. Contact Us

If you have questions, concerns, feedback, or requests regarding this Privacy Policy or our data practices, please contact us:

Previous versions available on request. Privacy policy →